Features of Oracle maintenance support services
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Remark: The above service is provided by GrandSoft.

Oracle Maintenance Standard Support
Oracle Instance * 1 / year : HKD $8500
Based on the single instance:
- We will provide one day on-site support (e.g. disaster recovery, slow performance, dataguard resync, troubleshooting)
- If you have an anxiety to Oracle database performance
- If you want to receive the necessary minimum of Q & A support at a low price
- This includes 9am-6pm phone support, email support

Oracle Maintenance Advanced Support
Oracle Instance * 1 + option server 1 units / year : HKD $35000
Based on the envionoment which involves two servers/nodes:
(e.g. rac, data guard, golden gate)
- We will provide 5 days on-site support
(e.g. disaster recovery, slow performance, dataguard resync, troubleshooting) - If you have an anxiety to Oracle database performance
- If you want to receive the necessary minimum of Q & A support at a low price
- This includes 9am-6pm phone support, email support

Oracle Maintenance Enterprise Support
Oracle Instance * 5 units / year : HKD $55000
Totally 5 instances which can be any combination of oracle servers.
- We will provide 10 days on-site support (e.g. disaster recovery, slow performance, dataguard resync, troubleshooting)
- If you have an anxiety to Oracle database performance
- If you want to receive the necessary minimum of Q & A support at a low price
- This includes 9am-6pm phone support, email support

Oracle Maintenance Premium Support
Oracle Instance * 20 units / year : HKD $150000
Totally 20 instances which can be any combination of oracle servers.
- We will provide 20 days on-site support (e.g. disaster recovery, slow performance, dataguard resync, troubleshooting) or 20 mandays for the use of projects (e.g. DB patching or Upgrade)
- If you have an anxiety to Oracle database performance
- If you want to receive the necessary minimum of Q & A support at a low price
- This includes 9am-6pm phone support, email support

Oracle One Off Service
24x7 phone support
HKD $15000
RAC 2-4 nodes setup/installation
HKD $20000
Oracle single instance setup/installation
HKD $9800
Oracle single instance upgrade
HKD $25000
One standby Dataguard server setup/installation
HKD $20000
Golden gate one to one server*10 tables setup/installation
HKD $20000
Tailor-made Rman script
HKD $5000
Tailor Rman script with backup/restore drill
HKD $19800